Eric Wagner

Employee Well-being Insights Dashboard

Thrive Global / Lead Product Designer / September 2022–February 2023

Employee well-being insights dashboard shown on desktop, with top strength and top opportunity highlights, well-being score details, and connected activity data

Background

Previously, only company executives had access to company-level insights. To empower employees to measure their own well-being based on their in-app Daily Check-Ins, I designed the first-ever user-level insights dashboard at Thrive Global.

Team: 1 designer (me), 1 product manager, 1 tech lead, 3 engineers.

Impact

+31K

Increase in weekly Daily Check-In responders (24K to 55K)

85%

Completion rate of out-of-box experience (OOBE)

90%

Interaction rate among insights dashboard users

72%

Rated the dashboard 4 or 5 out of 5 for effectively measuring their well-being

Feature highlights

Well-being details

Dig into each dimension and see how your scores have changed over time.

Insights home screen on mobile showing the top strength card with a 90% effectiveness score and a link to see details

Compare to your activity

Compare your well-being scores to your activity data from connected health and wearable devices.

Sleep and steps activity cards showing a 7-day average of 8 hr 32 min of sleep and 9,224 steps against benchmark ranges

Personalized recommendations

Receive personalized content recommendations to help you along your well-being journey.

Three mobile screens showing an energy score detail, a 6-month energy trend chart compared to steps, and personalized recommendations including a Recharge journey

Top strength and top opportunity

See your top strength and top opportunity at a glance.

Top strength card showing 90% effectiveness and top opportunity card showing 20% energy, each with a see details link

Strengths and opportunities

Understand where your strengths and opportunities lie and see how your responses compare to the benchmark range.

Strengths card listing effectiveness, productivity, and belonging above benchmark, and opportunities card listing enthusiasm and energy below benchmark

Methodology

We created a science-backed burnout assessment by combining elements of the Maslach Burnout Inventory (MBI) and the Utrecht Work Engagement Scale (UWES), fielding responses one day at a time to build the habit of checking in with yourself.

We use a benchmark range instead of an optimal range because it is more realistic, achievable, and sustainable. It is unlikely that anyone will consistently achieve 100% in any well-being area over time. By using a benchmark range, users can track progress and make gradual improvements.